C & P Windscreens Ltd (“we”, “us”, “our”) operates https://www.candpwindscreens.co.uk and is committed to protecting and respecting your privacy under UK GDPR and applicable data protection laws.

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1. Who We Are

Company Name: C & P Windscreens Ltd (registered number: 07653179) 
Registered Office: 9 Follonsby Terrace, West Boldon, Tyne and Wear, NE36 0BZ
Trading Address: 11 Harvey Close, Crowther Industrial Estate, Washington, NE38 0AB

2. Contact Information

Telephone: 0191 469 2211 / Freephone 0800 389 8989 / Mobile 07850 322 105
Email: cpwindscreens@aol.com
Website: https://www.candpwindscreens.co.uk

3. What Personal Data We Collect

• Identity & Contact Data: name, email, phone via forms, newsletter sign‑up, service enquiries

• Vehicle & Service Details: type of vehicle (car, van, HGV, coach, agricultural), type of work (windscreen, chip repair, van conversion) 

• Website Metadata: IP address, cookie data, browsing patterns when you interact online

4. How We Use Your Data

We process your information to:

• Respond to service requests (repairs, replacements, conversions) 

• Fulfil contractual and insurance obligations (including billing insurers directly) 

• Operate our 24/7 mobile service across Newcastle, Sunderland and a 50‑mile radius 

• Send newsletters or updates if consented to

• Improve website, customer experience and internal record‑keeping

5. Legal Basis for Processing

• Consent: when you subscribe to newsletters or tick preference boxes

• Contract: to carry out services you've requested

• Legal obligation: for invoicing, insurance, accounting

• Legitimate interests: to maintain business operations and service quality

6. How Long We Retain Your Data

Personal data is retained for no longer than necessary:

• Service records and insurance invoices: retained as required by law

• Marketing consents: until you withdraw

• Customer inquiries and metadata: kept for internal audit and service improvement, then securely deleted

7. Data Sharing

We share your personal data:

• With insurers and subcontractors solely to fulfill your service requests 

• When legally obliged, for example in compliance with tax or regulatory requirements

• Only with your consent in any other circumstances
  We never sell, lease, or distribute your data for marketing purposes

8. Cookies & Online Tracking

Our website uses cookies to ensure proper functionality and improve user experience. You can manage or disable cookies through your browser settings.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access and receive a copy of your data

• Rectify any inaccurate or incomplete information

• Erase your data (where legally permissible)

• Restrict or object to processing

• Withdraw consent at any time
  To exercise your rights, please contact us via the email or addresses above.

10. Data Security

We apply appropriate technical and organisational measures — such as secure storage, encrypted communications, and staff training — to protect your data.

11. Changes to This Policy

We may update this policy occasionally. The “Last updated” date at the top will reflect such changes.

12. How to Contact Us

If you have any questions, concerns, or wish to make a request regarding your data, please contact:
C & P Windscreens Ltd
11 Harvey Close, Crowther Ind. Est., Washington, NE38 0AB
Tel: 0191 469 2211 / 0800 389 8989
Email: cpwindscreens@aol.com